Customer Support Policy

Welcome to Laxkalpharma.com! We are committed to providing you with the best service and support. We understand that you might have questions or issues regarding your orders, products, or services. Our aim is to ensure a smooth experience, and we are here to help.

Our customer support is available through email and WhatsApp, as outlined on our Contact Us page. This policy outlines the channels through which you can reach us, how we manage your requests, and how we ensure a seamless experience for you.

1. Communication Channels

We offer support through two main channels:

Please choose the method that best suits your needs. Our team strives to respond to all queries within 24-48 hours from Monday to Saturday. If you need immediate assistance, we recommend reaching out via WhatsApp, but you can also use email for more detailed inquiries.

2. Direct Communication with the Pharmacy

In most cases, we suggest that you contact the pharmacy directly regarding your order or service issue. They will often have the most accurate and up-to-date information and can assist with:

  • Product availability questions
  • Order status or tracking updates
  • Prescription-related inquiries
  • Delivery issues (such as delays or damages)

By reaching out directly to the pharmacy, you may be able to resolve your issue more quickly. They are well-equipped to address specific concerns related to the products and services they offer.

3. Our Role in Support

If your issue remains unresolved after contacting the pharmacy, we are more than happy to help. Here’s how we can assist:

  • Acting as an intermediary: We can reach out to the pharmacy on your behalf to ensure your concerns are addressed promptly.
  • Providing clarification: If you have questions about our policies or guidelines, we’ll make sure you have clear answers to move forward.
  • Ensuring fairness: We will help to mediate the situation if there’s been an error or misunderstanding with the pharmacy’s service.

While we strive to assist with any issue, please note that we are not responsible for the actions of third-party pharmacies. Our main role is to facilitate communication and ensure a smooth process.

4. Types of Issues We Can Assist With

Our support team can help with a variety of inquiries, including:

  • Order tracking: Assistance with tracking your order or understanding its status.
  • Product inquiries: Addressing concerns about product quality, specifications, or suitability.
  • Delivery issues: Help with shipping concerns, delays, or damaged products.
  • Returns and refunds: Clarification of our policies or support with returns and refunds if there is an issue.
  • Account issues: Assistance with account access, password recovery, or account management.

If you have concerns outside these areas, feel free to contact us, and we will direct you to the appropriate resources.

5. Issues We Cannot Assist With

While we are happy to assist you, there are certain matters that fall outside the scope of our support:

  • Pharmacy decisions: Decisions made directly by the pharmacy, such as product pricing or prescription approvals.
  • Medical advice: We do not offer medical advice. For medical concerns, please consult with a qualified healthcare professional.
  • External issues: Delays or issues caused by third-party logistics or external service providers.

In these cases, we will help you connect with the right resources or contacts for further assistance.

6. Resolution Process

Here’s how we typically resolve issues:

  1. Initial Contact: We recommend reaching out to the pharmacy first to resolve your issue directly.
  2. Escalation to Us: If the issue is not resolved, please contact us via email or WhatsApp with detailed information.
  3. Our Action: We will contact the pharmacy and communicate your concern to ensure they address it appropriately.
  4. Final Resolution: If the issue remains unresolved, we will escalate it and work with you to find the best solution.

7. Response Time

Our aim is to respond to all support requests within 24-48 hours during business days (Monday to Saturday). Please bear in mind that some complex issues may take a bit longer to resolve.

8. Escalations and Further Support

If your concern is still unresolved after our efforts, we will escalate it internally and make further attempts to resolve the issue to your satisfaction.

9. Commitment to Fairness

At Laxkalpharma, we are committed to fair and respectful treatment of all users. We strive to mediate and resolve any issues in a professional and timely manner.

10. Final Thoughts

We aim to ensure that your experience with Laxkalpharma is smooth and hassle-free. Our customer support team is dedicated to assisting you, and we encourage clear communication throughout the process.

Contact Information:

Email Support: [email protected]

WhatsApp Support: +91-9919000880

We are here to assist you and ensure your experience is a great one!