Privacy Policy

This Privacy Policy outlines how Laxkal Technologies, as the owner and operator of the Platform, collects, uses, processes, discloses, and safeguards information provided by users ("You," "Your," or "User") while accessing or using Our website (https://laxkalpharma.com/) (the "Site") or Our mobile application(s) (the "App"). Collectively referred to as "We," "Us," or "Our," Laxkal Technologies facilitates various services (the "Platform"), including: 1. Purchase Facilitation: Assisting Users in purchasing pharmaceutical drugs from Retail Pharmacies. 2. Consultation Services: Enabling consultations with registered medical practitioners ("Medical Practitioners") directly or through third parties. 3. Third-Party Services: Facilitating delivery of pharmaceutical, nutraceutical, over-the-counter products, and other products ordered by You through the Site or App. 4. Diagnostic Scheduling: Facilitating the scheduling of diagnostic tests. Each of these is referred to as a "Service," and collectively as the "Services." This Privacy Policy explains what information We collect through the Platform and in relation to these Services, as well as how We use, process, and protect such information.
You agree and acknowledge that the Company is responsible for the operation and maintenance of the Platform, and all information collected and processed on the Platform is handled by Us solely in connection with Our business activities.
By clicking on the WhatsApp icon or 'Continue' during the sign-up process, using Our Platform, or accessing the Services, You confirm that You have read, understood, and agreed to the privacy practices outlined in this Privacy Policy and the Terms of Use (the "Terms"), as well as the collection, storage, and processing of Your information in accordance with them.
This Privacy Policy is incorporated by reference into the Terms. Any capitalized terms used but not defined herein shall have the meanings assigned to them in the Terms.
This Privacy Policy is published in compliance with, inter alia:
Section 43A of the Information Technology Act, 2000 (“IT Act”); Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”); and Regulation 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediaries Guidelines”).

We facilitate services such as the purchase of pharmaceutical products, consultations with medical practitioners(whether currently available or introduced later), and the scheduling of diagnostic tests (whether currently available or introduced later). This document details how We collect, use, and handle the data You provide while accessing or using Our services (collectively referred to as “Services”).

Compliance

This Privacy Policy complies with:

• Section 43A of the Information Technology Act, 2000 (IT Act);
• Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (SPDI Rules);
• Regulation 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 (Intermediaries Guidelines).

General Terms

By accessing or using the Platform or the Services, or by providing Us with Your information, You confirm that You have the legal capacity to enter into a binding contract under Indian law, specifically the Indian Contract Act, 1872. You also confirm that You have read, understood, and agreed to the practices and policies outlined in this Privacy Policy and agree to be bound by its terms.
You hereby consent to Our collection, use, sharing, and disclosure of Your information as outlined in this Privacy Policy. We reserve the right to modify, amend, add, or remove portions of this Privacy Policy at Our sole discretion at any time. Your continued use of the App, Services, or Platform after any such amendments will be deemed as Your implicit acceptance of the Privacy Policy in its updated form. We encourage You to review the Privacy Policy periodically to stay informed about any changes or modifications.
If You access or use the Services on the App or the Site from an overseas location, You do so at Your own risk and are solely responsible for ensuring compliance with any applicable local laws.
If You do not agree with any terms and conditions outlined in this Privacy Policy, please refrain from using the Site, the App, or any of the Services. This Privacy Policy may be updated or modified at any time without prior notice. To stay informed about any changes, You are encouraged to review this Privacy Policy periodically on the Site or the App.

1. What information About You is collected on the Platform?

When You access the Site, the App, or use the Service(s), You may provide, or We may collect, information that can specifically identify You or another individual. Below are the types of information We may collect:
We collect and store any information You enter on Our Platform or provide to Us through other means. When You register(whether currently available or introduced later) on the Site or App, We collect details such as Your phone number, name, geographical address, and email address. To verify Your phone number, We may use a one-time password (OTP) sent to Your registered phone number.
If applicable - We may also collect information necessary to provide You with Services on the Platform, such as the items You add to Your cart(whether currently available or introduced later), pharmaceutical and nutraceutical products (including prescription drugs or over-the-counter (OTC) products) You order, details for facilitating consultations with a Medical Practitioner(whether currently available or introduced later), or scheduling diagnostic tests(whether currently available or introduced later). While You have the option to withhold certain information, doing so may limit Your ability to fully utilize many of Our features.
We / Pharmacies / partners may collect Sensitive Personal Data or Information (SPDI) about You when You use Our Service(s) on the Platform or over whats app. This may include health-related information provided by You or on Your behalf, such as: 1. Medical or health history, health status, and laboratory testing results. 2. Details of the medical practitioner issuing the prescription. 3. Information about treatment plans, prescribed medication, dosage details (including frequency and alternative medication), and medicines ordered by You through the Platform. 4. Diagnostic results and other health-related information or data inferred from the above. 5. Payment details, including payment card number, expiration date, billing, and shipping address. By using the Services, You consent to the recording, storage, and disclosure of such communications for the stated purposes. Additionally, We may store and process prescriptions, treatment notes, recommendations, and other data generated by Medical Practitioners on or through the Platform or on whats app. Data shared by third parties, such as diagnostic information and prescription details, may also be collected and retained for Our records for the duration of Your use of the Services or as required or permitted by applicable law.
Other Sources: Information about You, such as order details or details shared with Our partners, may be received by Us from other sources, including Our partners, advertisers, or third parties registered on the Platform(whether currently available or introduced later), and added to Our account information.
Cookies and Other Tracking Technologies:
We use "cookies" and other tracking technologies to enhance your experience on the Site or the App. A "cookie" is a small text file that may be used to collect information about your activity on the Platform. Some cookies and other technologies may be used to recall information that you have previously provided or indicated. Most browsers and mobile settings allow you to control cookies, including deciding whether or not to accept them and how to remove them. You can configure most browsers or mobile applications to notify you when a cookie is received, or you may choose to block cookies entirely.
Tracking technologies may collect information such as internet domain and host names, IP addresses, browser software, operating system types, browsing patterns, and the dates and times when Our Site or App is accessed. Our use of cookies and other tracking technologies helps Us improve the functionality of the Site or App and enhance Your overall experience.
You have the option to reject all cookies on Your browser or the App by adjusting the settings on Your device, as permitted. However, please note that doing so may limit Your ability to use certain features of the Platform or access all available offerings, including interest-based advertising. To remove cookies, you can follow the instructions provided in the "help" section of Your mobile device or browser.
Third party tools and software: Our App/website utilizes third-party SDKs, most of which are payment options that allow You to make payments for orders. Additionally, some of these tools are used to enhance Your personal experience and overall functionality of the App.
Automatic Information: We collect and store certain types of information automatically whenever You interact with Us. For instance, We obtain data when Your web browser accesses the Site or when advertisements and content served by or on behalf of laxkalpharma.com are displayed on other websites. This includes details such as the operating system type and version, app version, device brand, browser and version information, and user agent. Additionally, We may collect information about Your location and mobile device, including a unique identifier for Your device. We use this information for internal analysis and to offer location-based services, including personalized advertising, search results, and other tailored content.
The IT Act and the SPDI Rules govern the collection, usage, retention, and disclosure of personal information. Under the SPDI Rules, personal information is defined as any information related to a natural person that, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, can identify that person.
You agree that You are providing all information, including SPDI, to Us voluntarily. The collection, use, and disclosure of personal information and SPDI require Your explicit consent.
By providing Us with Your personal information and SPDI, You are giving Us consent to use, collect, and disclose it as described. You may choose not to provide Us with personal information or SPDI; however, if You do so, We will be unable to grant You access to Our App or the Site, nor will We be able to deliver products or provide Services through Our Platform.

2. How do We use the information We collect

We use the information we collect in various ways to provide the Services on the App and the Site, and to operate Our business. These include, but are not limited to, the following: To fulfill Our obligations arising from Your requests for products and Services on the Platform;
To operate and enhance the Platform, ensuring a positive user experience and contributing to the overall improvement of Our business;
To process and deliver Your order with Us;
To enable Your access to Our Site or App to purchase products and provide You Services;
To enable You to initiate consultations with Medical Practitioners(whether currently available or introduced later) or facilitate the scheduling of diagnostic tests(whether currently available or introduced later);
Analyzing data, tracking trends, building algorithms, and creating databases for rating systems, recommendation engines, and similar functions;
Research, growth, and development of Our business or that of Our group entities, including expanding our network of consulting RMPs/doctors, partners, and other stakeholders;
We use the information You provide for purposes such as responding to Your requests, customizing Your orders, improving Our Platform, and communicating with You.
For non-targeting purposes such as frequency capping, compliance, billing, ad reporting or delivery, market research, or product development; To comply with applicable laws;
To conduct audits and quality assessment procedures;
To analyse the use of Our resources, troubleshooting problems and improving Our Products and Services, by using the information regarding Your mobile device and software.
Contacting users, by Us or our group entities, both during and after an order, for updates, resolution of queries, order details, consultations, follow-up consultations or offering new products or services;
To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of Our Terms, or as otherwise required by law;
To respond to any queries that You may have, and to communicate information to You, including notifications of any promotions or alerts, any changes/updates to the Site, or the introduction of any future fees or charges that We may collect at the time for purchasing products or provision of Our Services to You; or
To contact You, by way of SMS, email and phone calls, from time to time to record Your valuable feedback on Our products and Services, as they currently stand, and/or any potential products and services that may be offered in the future.
We may contact you by way of SMS, email and phone calls, if you have added products to your cart(whether currently available or introduced later) but have not been able to complete the checkout process. This is to facilitate your order completion and provide assistance with any issues that you may be experiencing.
We may use “cookies” information and “automatically collected” information We collect on the Platform to (i) personalize Our services, such as remembering Your information so that You will not have to re-enter it during Your visit or the next time You avail the Service; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of the Service and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track Your entries, submissions, and status in any promotions or other activities on the Service.
We may access or store Your information if it is necessary to detect, prevent or address fraud and other illegal activity or to protect the safety, property or rights of the Platform or others.
We may use information regarding Your location or the location of Your device through which You access the Service for a number of purposes, including without limitation to confirm You are located in a jurisdiction in which the Service is offered and to identify an appropriate Medical Practitioner.
We may collect, analyze, use, publish, create and sell de-identified information, of which Your personal or sensitive personal information might be a component, for any business or other purpose not prohibited by applicable law, including for research and marketing purposes. (collectively “Purposes”).

3. Data Sharing

Information about You and other Users of the Platform is a vital part of Our business. We share personal information only as described below, ensuring that any third party has implemented appropriate data protection measures and is either subject to this Privacy Policy or follows practices that are at least as protective as those outlined herein. By using the Site or the App, You accept the terms of this Privacy Policy and consent to the storage and processing of Your personal information and SPDI by third parties. We have arrangements with third parties, including affiliates or group companies, service providers, retailers, Retail Pharmacies, payment gateways, and logistics partners, who may be recipients of the personal information and SPDI. These third parties are authorized to access the information and are sometimes required to disclose it further to any other individual or entity to serve you better. Some of the third parties include:
Retail Partners: Some of Your personal information or SPDI will be shared with affiliated retailers, Retail Pharmacies that fulfill and service Your orders, and Medical Practitioners(whether currently available or introduced later). These retailers operate on the Platform or sell medicines and wellness products to You through the Site or the App or WhatsApp. You agree and consent for a third party is involvement in Your transactions, and We will share relevant customer information associated with those transactions with that third party.
Third-Party Service Providers: Some of Your personal information or SPDI may be shared with third-party service providers, such as diagnostic service providers(whether currently available or introduced later) (including labs, collection agents, etc.), retailers, and logistics partners, for the fulfillment of Services and delivery of Your order(s). Examples of these services include order fulfillment, conducting diagnostic tests(whether currently available or introduced later) (including sample collection and processing), delivering packages, sending postal mail, newsletters, and emails, removing repetitive information from customer lists, analyzing data, providing marketing assistance, facilitating consultations with Medical Practitioners, providing search results and links (including paid listings), processing card payments, and offering customer service. These third-party service providers have access to the personal information necessary to perform their functions, which may include performing quality checks on Your tests, teaching purposes, or developing reference ranges for diagnostic tests. The tools used by these service providers may also collect Your personal information or SPDI while providing their services. These third parties are required to process personal information in accordance with this Privacy Policy and as permitted by applicable law. It is important to note that We are not responsible or liable for the actions, omissions, or commissions of such third parties. However, We may assist in resolving any issues You encounter with these third parties.
Our Legal Obligations: We may disclose account and other personal information when We believe, in good faith, that such disclosure is necessary to comply with applicable laws, including for the following purposes: (i) To conform to legal requirements or comply with legal processes; (ii) To protect the rights, property, or safety of Our company or affiliated entities; (iii) To prevent a crime or in the interest of national security; (iv) To protect the personal safety of Our Users or the public. Additionally, We may disclose Your personal information to enforce or apply Our Terms and other agreements, or to protect the rights, property, or safety of Our company, Our Users, or others. This may include exchanging information with other companies, organizations, or government/regulatory authorities for fraud protection and credit risk reduction.
Sharing Upon Merger, Amalgamation, or Intra-Group Transfer: If We undergo a transfer, sale of assets, merger, or consolidation with a third party, that party will gain the right to use the information (including SPDI) shared with Us by You, subject to the terms outlined in this Privacy Policy. Additionally, We may share aggregated, anonymized information with Our partners, affiliates, subsidiaries, group entities, investors, or potential associates. This helps them gain insights into how Users engage with Our Site or App, ultimately allowing Us to enhance the overall experience and offerings for You.
Enhancing Our Business: You agree that We may use recorded copies of Your phone conversations, e-prescriptions from Your Medical Practitioner, and diagnostic test results to enhance Our Services, promote marketing efforts, personalize Your experience, and assist You in receiving focused consultations for any health concerns. These actions are intended to improve the Site, App, and overall Services, tailoring them to better suit Your needs and providing You with a safer, more efficient experience. Additionally, We may share this information, including personal data and SPDI, with third parties, which may include entities outside India, to further improve our products and services. When doing so, We will make commercially reasonable efforts to ensure that recipients follow applicable data protection laws that align with Our own standards.
Transfer to third parties and outside India
Subject to applicable law, We may at Our sole discretion, transfer personal information and SPDI to any other body corporate (as defined under the Information Technology Act, 2000) that ensures at least the same level of data protection as is provided by Us under the terms hereof, located in India or any other country.
By using the Site and the App, You agree to the terms outlined here and consent to Us sharing and/or processing Your personal information and SPDI with third parties, including those located outside India, provided that these third parties implement measures to protect Your SPDI in accordance with standards comparable to those in India or other internationally recognized data protection standards.

4. How Secure Is Information About Me?

We implement a range of electronic, physical, and procedural safeguards to protect the collection, storage, and disclosure of personal information, including SPDI. As part of our security measures, we may sometimes ask for proof of identity before sharing personal information with You. To ensure the security of Your information during transmission, we use Secure Sockets Layer (SSL) encryption, which safeguards the data you input. Additionally, we adhere to internationally recognized standards for "Information Technology Security Techniques Information Security Management System-Requirements" to maintain the security of Your information.
Access to personal information is limited to Our employees and agents who require it to perform tasks on Our behalf. These individuals are bound by strict confidentiality agreements, and any failure to uphold these obligations may result in disciplinary action or termination of their relationship with Us.
No employee or administrator will have access to Your account password(whether currently available or introduced later) on the Site or the App. It is crucial for You to safeguard Your account from unauthorized access, including protecting Your password and mobile phone. Always ensure that You log off from the Site or App when finished. We disclaim any liability for unauthorized use of Your account or password.
If You suspect any unauthorized use of Your account, You must promptly notify Us by sending an email to the contact details provided in the contact section. You will be liable to indemnify Us for any loss incurred as a result of such unauthorized use of Your account or password.
In specific situations, We may be required to disclose Your information without obtaining prior consent, such as when it is requested by government authorities, mandated by law to provide SPDI, or necessary for investigations related to cyber incidents or the prosecution of criminal offenses.
Moreover, We are not liable for any security breaches or actions by third parties, nor for events outside Our reasonable control. This includes, but is not limited to, government actions, hacking attempts, unauthorized data access, system crashes, security failures, or issues related to the User's internet or telephone service quality.

5. What Information Can I Access?

The Platform provides You with access to a wide range of information regarding Your account and interactions with the Platform, allowing You to view and, in certain cases, modify or delete the information provided on the App or the Site. You have the ability to correct any inaccurate or incomplete personal information or SPDI, as applicable. You can also choose to opt-out of optional services, such as receiving promotional materials. If You wish to opt-in to such services during the sign-up process(whether currently available or introduced later), You may do so at that time.

6. Are Children Allowed to Use the Platform / legal age?

The Site or the App is intended for use only by individuals who can form a legally binding contract under the Indian Contract Act, 1872. If You are under 18 years of age, please refrain from using or accessing the Service(s) in any manner. If We become aware that someone under 18 has used or accessed the Platform or Service, or if personally identifiable information has been collected from individuals under 18, We will take necessary actions to delete that information. If You are a parent or guardian and find that Your child under 18 has created an account or accessed the Service, please contact Us at [email protected] to request the deletion of that child’s personally identifiable information from Our systems.

7. Third-party links

The Site or the App may contain hyperlinks to external websites, advertisements, and links to applications, content, or resources ("Third Party Links"). We have no control over these Third Party Links, which are provided by third-party entities other than Us. You acknowledge and agree that We are not responsible for the collection or disclosure of Your information by any external sites, applications, companies, or individuals associated with these Third Party Links. The inclusion of any Third Party Links on Our Site or App does not imply endorsement, recommendation, or solicitation of the content or material found on those external links.
You also acknowledge and agree that We are not responsible for any loss or damage You may suffer due to the collection and/or disclosure of Your information through Third Party Links. Additionally, We are not liable for any reliance You place on the completeness, accuracy, or availability of advertisements, products, services, or other content provided by these Third Party Links. Any transactions between You and third-party sites, applications, or resources are strictly between You and them, and We are not liable for any disputes that may arise from such transactions.
The third-party websites, external applications, or resources accessible through Third Party Links may have their own privacy policies governing the collection, storage, retention, and disclosure of Your information. We recommend that You exercise caution, as You would in offline channels, and use your judgment and common sense before engaging in any transactions or sharing information. This includes reviewing the privacy policy of the third-party website or application before proceeding.

8. Retention of Information

Any personal information or SPDI collected in accordance with this Privacy Policy will be collected by Us and retained or stored either by Us or by our hosting provider.
We take steps to ensure that Your SPDI in Our possession or control is securely destroyed or anonymized once it is no longer needed. This applies when: (i) the purposes for which Your SPDI was collected have been met, and (ii) retention is not required for any other reason or by law, (iii) or due to any reason deem necessary by us.
We may, however, retain and store Your personal information for Our business needs, even if the information has been deleted. After some time, Your data could be anonymized and aggregated, and retained for purposes such as enabling product purchases, delivering services, or conducting analytics, for as long as needed.
If You wish to withdraw Your consent for the processing of Your personal information and SPDI, cancel Your account(whether currently available or introduced later), or request that We stop using Your personal information and SPDI to provide Our products or services, please contact Us using the details provided in the contact section. Please be aware that withdrawing Your consent or canceling Your account may prevent Us from delivering products or providing services, and may result in the termination of any existing relationship We have with You.
Please note that uninstalling the App will not result in deletion of Your personal information or SPDI.

9. Changes to Your Information

You can access and modify the information You've provided by logging into Your account. However, deletion of personal information or other data generated on the Platform is not allowed. If you need to update Your information, feel free to reach out to Us using the contact details listed below.
If You update or modify Your personal information or SPDI in a way that cannot be verified, or if the information becomes inaccurate, We may not be able to grant You access to Our Site, App, or Services, as stated in the Terms. This could be viewed as Your decision to discontinue using Our Site, App, or Services.
We have the right to verify and validate Your identity and personal information to ensure that products and services are delivered correctly. We may deny or limit Your ability to access, correct, update, or delete Your personal information or SPDI if doing so would infringe on someone else's rights or is prohibited by applicable laws.

10. Miscellaneous

Disclaimer: While We are dedicated to safeguarding Your privacy, We cannot guarantee that all of Your personal information and SPDI will never be disclosed in ways not outlined in this Privacy Policy. Therefore, although We strive to protect Your information, We do not make any promises, and You should not expect that Your information or private communications will always remain confidential. By using the Site or the App, You acknowledge and accept full responsibility and risk for Your use of the Site or the App, the internet in general, the information You post or access, and Your conduct both on and off the Site or the App.
Indemnity: You agree to indemnify, defend, and hold Us harmless against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from or related to any suit, dispute, or legal action by a third party, which results from the disclosure of information by You to such third parties, either through Our Site, App, or otherwise. This includes any information You may have shared directly or indirectly through interactions with third parties. Furthermore, You acknowledge and agree that We are not responsible for any actions taken by third parties in relation to Your personal information or SPDI, which You may have disclosed to them. This includes, but is not limited to, third-party websites, applications, or services that You may interact with. Any issues arising from the use of these external resources, including unauthorized access or misuse of Your information, are solely Your responsibility. You agree to compensate Us for any damages or losses We may incur as a result of Your actions in relation to third-party disclosures and interactions.
Severability: Each clause within this Privacy Policy is designed to stand alone and be independent from the others. This means that if a court or other competent authority finds any specific clause or provision to be invalid, illegal, or unenforceable, it will not impact the validity of the other clauses in the Privacy Policy. The remaining clauses will continue to apply and remain effective. In situations where the context of the Privacy Policy or explicit language indicates that clauses are interdependent, the severability may not apply. However, in general, if one or more clauses are deemed to be null and void, the rest of the Privacy Policy will remain intact and enforceable. This ensures that the overall intent and structure of the Privacy Policy are preserved, even if individual provisions are invalidated.

11. Contact Information