Terms & Conditions

This document ("Terms") is an electronic record as defined under the Information Technology Act, 2000, along with its applicable rules and amended provisions related to electronic records in various statutes, as revised periodically by the Information Technology Act, 2000. It is generated electronically by a computer system and does not require physical or digital signatures.
This document is published in compliance with Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, which mandates the publication of rules and regulations, a privacy policy, and terms of use for accessing or using the www.laxkalpharma.com website and its mobile applications.

This document complies with Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, which requires the publication of rules, regulations, privacy policies, and terms of use for the laxkalpharma.com website and its mobile applications.

1. Who are we?

The website www.laxkalpharma.com, an internet-based platform, and the mobile application "Laxkalpharma" (hereinafter collectively referred to as the "Website") are owned, operated, and maintained by Laxkal Technologies Pvt. Ltd. (hereinafter referred to as the "Company," "We," "Our," or "Us"). The Company is a legally incorporated entity under the provisions of the Companies Act, 2013, with its registered office located at Krishna Lok Colony, Mohibullapur, Lucknow - 226020, and its official website at www.laxkal.com.

For the purposes of these Terms, the terms "You," "Your," or "User" shall refer to any natural or legal person who accesses, uses, or subscribes to our Website, agrees to become a buyer on the Website, or avails or offers to avail of any of our services.

Your use of the Website is offered subject to your acceptance of all the terms, conditions, and notices outlined in these Terms, including applicable policies incorporated by reference. This also includes any amendments or modifications made by the Company at its sole discretion and posted on the Website, which may include the imposition of additional charges for accessing or using certain services.

The Company reserves the right, at its sole discretion, to modify or update these Terms, as well as any policies or guidelines of the Website, including the Privacy Policy, at any time. Such changes or modifications will become effective immediately upon being posted on the Website, and You waive any right to receive specific notice of these updates. Your continued use of the Website constitutes Your acceptance of these changes or modifications. Therefore, it is recommended that You regularly review these Terms and applicable policies to stay informed about the terms and conditions governing Your use of the Website.

By (i) using this Website or any of its facilities or services in any manner, or (ii) simply browsing the Website, You acknowledge that You have read, understood, and agreed to be bound by these Terms, the Website’s Privacy Policy, and any other applicable rules, guidelines, policies, terms, and conditions as required under the applicable laws in India and other jurisdictions. These rules, guidelines, policies, terms, and conditions are deemed to be incorporated into and considered an integral part of these Terms for the purposes of accessing, browsing, transacting on the Website, or availing any of its services.

Our Website is operated, and services are provided in compliance with the laws of India. The Company shall not be responsible for delivering any products or providing any services purchased by You in locations outside India. If You access our services from outside India, You do so at Your own risk and are solely responsible for ensuring compliance with applicable local laws. The User agrees to use the service to authorize an individual to procure products from a third party on their behalf. When You use any third-party website or avail of products or services from third parties, You may be subject to their respective terms and conditions, as well as their privacy policies, which may differ from ours.

By using the Website, You agree to be bound by these Terms, the Privacy Policy, and all applicable rules and policies.

2. Our Products and Related Services

The Website serves as a platform that acts as an intermediary to facilitate the online requisition of medicines and wellness/health-related products and services ("Products and Services") by the User. These Products and Services are offered by the legally registered third parties, including but not limited to third-party retail pharmacies. The sale, purchase, or transaction of these Products and Services between the third parties and You, facilitated through Your requisition on the Website via Whats App, shall be governed by these Terms. The Company is not, and cannot be, a party to any such transactions or, except as expressly provided in these Terms, control any aspect of the transaction between You and the third parties.

2.1 Our Platform and Pharmaceutical Products –

The Website facilitates the purchase of drugs, pharmaceutical products, nutraceutical products, and services, including Over-the-Counter (OTC) and wellness products, offered by third-party retail pharmacies (“Retail Pharmacies”). The Company and the Website solely provide hosting and technology intermediary services to You and other visitors or users of the Website. All items listed for sale on the Website, along with the content provided (such as product descriptions, images, and similar materials) by the Retail Pharmacies, constitute third-party content and pertain to third-party products and services. The Company neither has control over this third-party content, Products, or Services nor does it originate, initiate, or select the sender/recipient of any transmission or the information contained therein. The authenticity, accuracy, or genuineness of the Products and Services offered by the Retail Pharmacies on the Website is the sole responsibility of the Retail Pharmacies. The Company holds no liability regarding the authenticity of the Products and Services facilitated through the Website. Furthermore, the Company does not make any representations or warranties regarding the legal title of the Products and Services offered by the Retail Pharmacies on the Website. The right, title, claim, or interest in the products sold through the Website does not vest with the Company, and the Company bears no obligations or liabilities with respect to any transactions conducted on the Website.

The Company is not liable for delays, non-performance, or breaches of contracts between You and third parties, including Retail Pharmacies, for the purchase or sale of goods or services offered on the Website. The Company does not guarantee that the Retail Pharmacies will fulfill any transaction concluded on the Website or anywhere else even when initiated on the website. Additionally, the Company is not responsible for Products and Services that are out of stock, backordered, or otherwise unavailable, even if they were displayed as available on the Website when You placed an order. Content: You acknowledge and agree that the Retail Pharmacies display third-party content, including catalogs of drugs, pharmaceutical products, and related information, on the Website. The content available on the Website, including but not limited to text, copy, audio, video, and graphics, is for general informational purposes only. It does not constitute advertisements, promotions of drugs offered by the Retail Pharmacies, or professional medical advice, diagnosis, treatment, or recommendations of any kind. The Company is not responsible for ensuring that the content on the Website is not misleading or that it accurately reflects the actual condition of the Products and Services. You further acknowledge that the Company does not provide any warranty or representation regarding the authenticity or accuracy of the information on the Website, and You are responsible for independently verifying such information. Rankings of goods and services on the Website are determined based on ratings and feedback collected from Users, and the Company does not assume any responsibility for the accuracy of such rankings. If Retail Pharmacies or Users discover incorrect information on the Website related to a Retail Pharmacy, Product, or Service, they are encouraged to contact the Company for corrections. However, the Company shall not, under any circumstances, be held responsible or liable for any damages resulting from any content displayed on the Website.

Prescription drugs require a valid prescription upload or sending it over Whats App. Retail Pharmacies verify prescriptions before dispensing medications.

To purchase drugs and pharmaceutical products requiring a valid prescription, You must upload or send a scanned copy of the valid prescription via the Website or WhatsApp. By submitting a prescription, You consent to the processing of Your personal and health information contained within the prescription for the purpose of fulfilling Your order and for other purposes outlined in the Terms and Privacy Policy. If You are submitting a prescription on behalf of another individual, You represent and warrant that You have the necessary authority to act on their behalf and to provide the required information and consent. You also acknowledge that the invoice for the Products will be issued in the name of the person listed on the prescription. If the name of the person is not readable on the prescription then pharmacy or our partners may call you for correctness and may ask you in written the name of the patient, either over email or WhatsApp or by any other means. The Retail Pharmacies will dispense drugs or pharmaceutical products strictly in accordance with the quantities specified in the prescription. The Retail Pharmacies will verify the prescription provided by You, and if any discrepancies are identified, the order may be canceled at their discretion. Please note that the delivery of Your order is managed solely by the Retail Pharmacies and is beyond the control of the Company. The Company is not responsible for any delays in the delivery of Your order.

2.2 Suggestion of Alternatives to Prescribed Drugs::

You acknowledge and agree that, in accordance with the applicable laws within the territory of India, an order for an alternate prescription drug will only be processed if: (i) the prescription specifies the active pharmaceutical ingredient (API) or salt names instead of a specific brand name, and (ii) You have provided Your explicit consent for the substitution of the prescribed drug.

Once order is delivered, it is user's sole responsibility to ensure the accuracy of the received drug, either original or substituted drug.

In the event of an invalid prescription or the unavailability of the prescribed drug: (i) a third-party pharmacist may contact You on Your mobile number to suggest an alternate drug. Upon Your confirmation, the alternate drug will be dispensed accordingly. The responsibility for vetting and confirming the alternate drug lies solely with You, not the Company / website. You are strongly advised to consult a registered medical practitioner before agreeing to any alternate drug. Any and all alternate prescription drugs will only be dispensed upon receiving Your explicit consent. You further agree and acknowledge that any communication or exchange of information (including but not limited to prescriptions) between third-party partners, pharmacists, and You, conducted via public telecom providers, WhatsApp, or other platforms, is not guaranteed to be secure by the Company / us. All such exchanges will be handled and processed similarly to general day to day communication. The technology used in this communication is of commonly used / available options just as general public, company do not own and monitor these Communications and hence does not gaurantee its secracy or Privacy.

No gaurantee of medications availability and delivery:

The listing of drugs and other pharmaceutical products on the Website by the Retail Pharmacies constitutes merely an "invitation to offer for sale" and not an "offer for sale." When You place an order / connect over whats app, it is considered an "Offer" by You to enter into an agreement with the Retail Pharmacies. The acceptance of this Offer will only occur after the Retail Pharmacy validates and verifies the prescription (in the case of prescription drugs) and confirms the availability of stock (for both prescription and non-prescription drugs/pharmaceutical products). If Your Offer is not accepted by the Retail Pharmacy, the Company or Retail Pharmacy will notify You through WhatsApp, SMS, email, or a phone call. For clarification, any reference to the term "offer/offered for sale by the Retail Pharmacy(s)" in these Terms should be understood solely as an "invitation to offer for sale" by such Retail Pharmacy(s).

2.3 Transfer of Ownership and Finalization of Sale:

Upon acceptance of the Offer by the relevant Retail Pharmacy (a brick-and-mortar pharmacy), the Products and Services will be dispensed at the pharmacy in accordance with the terms of the order placed by You. Such dispensation will occur under the direct or personal supervision of the pharmacist at the Retail Pharmacy, wherever required by applicable laws. You agree and acknowledge that the ownership and title of the Products and Services ordered by You will transfer to You immediately upon their dispensation and the issuance of the invoice at the concerned Retail Pharmacy. Consequently, the sale of the Products and Services is considered complete at the premises of the Retail Pharmacy. The invoice for the Products and Services to be delivered to You will be issued by the concerned Retail Pharmacy, which processes and fulfills the order for such Products and Services.

2.4 Drugs /medicines Delivery:

The Products and Services will be delivered either by the Retail Pharmacies or by independent contractors. You agree and acknowledge that the courier or delivery personnel engaged by the Retail Pharmacies or the Company act as Your Agent for the delivery of the Products and Services from the concerned Retail Pharmacies to the address provided by You. These delivery personnel operate without control over the Products and Services and carry no additional obligations beyond standard delivery duties and a duty of care. Furthermore, You agree and acknowledge that such courier or delivery personnel, acting as Your Agent, are authorized to collect the medicines from the Retail Pharmacy on Your behalf. The services provided by these delivery personnel are undertaken with Your consent, and the Company is merely facilitating the process. Consequently, the Company assumes no liability or responsibility in this regard.

3. Eligibility of the user

Use of the Website is permitted only for individuals who are legally capable of forming binding contracts under the Indian Contract Act, 1872. Persons deemed "incompetent to contract" under the Indian Contract Act, 1872, including but not limited to minors and un-discharged insolvents, are not eligible to use the Website. Additionally, the Products and Services are not available to Users who have been suspended or removed from the Company’s system for any reason. If You do not meet these qualifications, You will not be allowed to place orders for Products through the Website. By accessing and using the Website, You represent that You are of legal age to form a binding contract and are not barred from entering into contracts under applicable Indian laws. However, if You are under the age of eighteen (18), You may use the Website’s services through a legal guardian, as permitted by applicable laws. The Company reserves the right to terminate Your membership or deny You access to the Website if it is found or brought to the Company's attention that You are under the age of 18. Furthermore, the Company may refuse access to new Users or terminate access for existing Users at any time without providing a reason, and You shall have no right to object to such actions. If You are a registered User, You may not have more than one active account on the Website. Additionally, You are strictly prohibited from selling, trading, or transferring Your account to another party.

4. Accounts of Users and Its security

The Company enables You to place requisitions for Products and Services via the Website, WhatsApp, or other applicable means at the time of order. During this process, the Company or its agents/pharmacies may request User information, including but not limited to, name, user ID, email address, address, gender, age, phone number, password, valid financial account details, or other personal details. This information may be used to create an account ("Account") or log-in credentials, which could include Facebook, Gmail, Yahoo IDs, or any other valid email IDs (collectively referred to as "Account Information"). Transactions and the delivery of Products by registered merchants/vendors may be subject to specific procedures, Terms, uploaded guidelines, rules, additional terms of service, or disclaimers and notices ("Additional Terms"). In the event of any conflict between the Terms and the Additional Terms, the Additional Terms shall prevail for the relevant service. The Website does not require You to register as a User by creating an Account to avail of its services; You may also place orders via WhatsApp. However, You are responsible for maintaining the confidentiality of Your Account Information and fully accountable for all activities associated with it. You agree to: (a) Immediately notify the Company of any unauthorized use of Your Account, WhatsApp communication, or any other breach of security, including non-compliance with the Telemedicine Practice Guidelines dated March 25, 2020, or other applicable laws and regulations. (b) Ensure that You exit or log out of Your Account at the end of each session. The Company is not liable for any loss or damage arising from Your failure to comply with these responsibilities. You may also be held accountable for losses incurred by the Company or other Users resulting from unauthorized or negligent use of Your WhatsApp communication or Account Information due to Your failure to keep it secure. The Website allows all Users to access its services without requiring an Account. However, any Account Information or details shared through the Website or WhatsApp must be true, complete, accurate, and up-to-date. Use of another User's information to avail of services is strictly prohibited. If You provide information that is untrue, inaccurate, outdated, or incomplete, or if the Company reasonably suspects the same, the Company reserves the right to suspend or terminate Your order and refuse current or future use of the Website. You confirm that You are the authorized holder of any credit card, payment instrument, or original Account used for transactions. The Company will not be responsible for any financial loss, inconvenience, or mental distress resulting from the misuse of Your ID, password, credit card number, or Account details for transactions on or outside the Website. The Website may use temporary cookies to store non-sensitive data for technical administration, research and development, and User management. In serving advertisements or optimizing services, the Company may permit authorized third parties to place or recognize a unique cookie on Your browser. These cookies do not store personally identifiable information.

5. Pricing and payments on platform:

All pricing and transactions facilitated on the Website are exclusively between the User and the third-party providers. The Company assumes no responsibility for any pricing discrepancies or non-performance by these third parties. Dispute Resolution: Any disputes arising in connection with the services provided by third parties, including but not limited to banks, payment gateways, payment aggregators, or network operators, shall be resolved directly between the User and the respective third parties. The Company shall not be involved in or held responsible for resolving such disputes.

6. Returns, Refunds, and Cancellations

Returns, refunds, and cancellations are governed by the Return and Refund Policy, accessible on the Website.

7. Intellectual Property

All content, designs, and software on the Website are owned by the Company or third parties. Users are prohibited from copying, distributing, or modifying content without permission.

8. Data Privacy

Data collected by the Company is processed according to the Privacy Policy, forming part of these Terms.

9. Limitation of Liability

The Company disclaims all warranties and is not liable for indirect, incidental, or consequential damages arising from Website usage.

10. EDITORIAL POLICY

As part of the Services provided by Us, the Website provides editorial content targeted at the public for informational purposes only and such editorial content does not constitute professional medical advice, diagnosis, treatment or recommendations of any kind. Users are requested to carefully read theEditorial Policy.

11. Contact Information

12. PRIVACY POLICY

The Company collects, processes, and shares data with third parties in accordance with its Privacy Policy to facilitate, manage, and complete the delivery of products and services requested by You. The Company places high importance on protecting Your privacy and personal information. Please review our Privacy Policy to understand how the Company collects, processes, and shares Your information, as well as the data security practices it implements to safeguard Your information.

13. Communications

You expressly consent to receive communications from the Company via SMS, emails, phone calls, or any other mode regarding the Products offered through the Website. This consent overrides any opt-out preferences You may have registered with the Telecom Regulatory Authority of India’s National Do Not Call (DND) registry, as per the Telecom Commercial Communications Customer Preference Regulations, 2018.

14. GENERAL PROVISIONS

All notices from the Company will be communicated either via email or through a general notification on the Website. Any notices intended for the Company under these Terms should be directed to [email protected].
Assignment: You are not permitted to assign or transfer these Terms, or any rights granted under them, to any third party. However, the Company reserves the right to freely assign or transfer its rights under these Terms to any third party without requiring Your consent.
Severability: If any provision of these Terms, or a portion thereof, is found to be unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible to reflect the intent of the parties. The remaining provisions of these Terms shall remain valid and in full force and effect.
Waiver: The Company's failure to enforce or exercise any provision of these Terms, or any related right, shall not be construed as a waiver of that provision or right.

15. Reporting Abuse and Grievances:

If You come across any abuse, violation of these Terms, or objectionable content on the Website, please report it to the Company’s customer support team. If You have concerns regarding the Terms or grievances about the Website or our services, please contact us with a detailed description of the issue, and We will make every effort to resolve it promptly. You can reach us at: Address: Shop No. 6, LDA Market, Sector N-2, Aliganj, Lucknow Phone Number: 99190008800 Email: [email protected] While We aim to address all grievances internally, certain issues may require direct resolution between You and the Retail Pharmacies or Labs. In such cases, We will facilitate the process by forwarding Your grievance to the relevant Retail Pharmacies or Labs to ensure a timely and effective resolution.

16. Governing Law and Jurisdiction:

These Terms, all transactions conducted on or through the Website, and the relationship between You and the Company shall be governed by the laws of India, without reference to its conflict of laws principles. You agree that any claims, differences, or disputes arising out of or in connection with the Website, these Terms, any transactions conducted on or through the Website, or Your relationship with the Company shall be subject to the exclusive jurisdiction of the courts in Lucknow, India. By using the Website, You consent to and accept the jurisdiction of these courts.

17. TERMINATION / Conclusion of Agreement:

These Terms will remain in effect until terminated by either You or the Company, as outlined below. Termination by You: If You wish to terminate Your agreement with the Company, You may do so by: (i) Ceasing to access the Website; or (ii) Closing all connections with the Company’s mobile numbers and its partners. Termination by the Company: The Company may terminate these Terms (or any portion thereof, including individual Additional Terms) at any time, with or without notice, under the following circumstances: If You breach any provisions of these Terms, the Privacy Policy, or other applicable terms, conditions, or policies; If required to do so by law (e.g., where the provision of services becomes unlawful); If the Company determines, in its sole opinion, that providing services to You is no longer commercially viable; If the Company elects to discontinue access to the Website or its services, with or without reason; or For any other reason, at the Company’s sole discretion. You agree that all terminations will be made at the Company's sole discretion and that the Company will not be liable to You or any third party for the termination of Your services or access to the Website and its offerings. Survival of Terms: Notwithstanding the above, these Terms will survive indefinitely unless and until the Company decides to terminate them. Post-Termination Actions: If Your use of the Website is terminated by either You or the Company, the Company may delete any content or materials related to Your use of the Website. The Company will not be liable to You or any third party for such deletion.

18. Breach of Terms / termination:

You acknowledge and agree that the Company, in its sole discretion and without prior notice, may terminate Your access to the Website and block Your future access if the Company determines that You have violated these Terms or any Additional Terms. You also agree that any violation of these Terms by You constitutes an unlawful and unfair business practice, causing irreparable harm to the Company for which monetary damages would be inadequate. As such, You consent to the Company seeking injunctive or equitable relief deemed necessary or appropriate in such circumstances. These remedies are in addition to any other remedies available to the Company under law or equity. The Company may also terminate Your access to the Website without prior notice for any of the following reasons: Requests by law enforcement or other government agencies; A request by You (e.g., self-initiated account deletions); Discontinuance or significant modification of the Website or any service offered through the Website; Unexpected technical issues or problems. If the Company takes legal action against You due to Your violation of these Terms, You agree to reimburse the Company for all reasonable attorneys' fees and associated costs incurred, in addition to any other relief granted to the Company.

19. Indemnity and Liability Limitation:

You agree to indemnify, defend, and hold harmless the Company, including its affiliates, vendors, representatives, directors, agents, and employees, from and against any and all losses, liabilities, claims, damages, demands, costs, and expenses (including legal fees and associated costs) asserted against or incurred by the Company arising out of or resulting from: Any breach or non-performance of any representation, warranty, covenant, or agreement made by You under these Terms; Your use of the Website; Claims made by third parties due to or arising from Your use of the Website; Any claim that Your material caused harm to a third party; Your violation of these Terms or any applicable rights, including intellectual property rights. Liability Limitation: Notwithstanding anything to the contrary, the Company's total liability to You under these Terms or otherwise shall be limited to a refund of the amount charged to You for any specific voucher, Product, or service under which the liability arises. Under no circumstances shall the Company, its officers, directors, employees, partners, or suppliers be liable to You, vendors, or any third party for any special, incidental, indirect, consequential, or punitive damages, including but not limited to loss of use, data, or profits. This applies regardless of whether the damages were foreseeable, whether the Company was advised of the possibility of such damages, or the nature of the claim (e.g., breach of contract, warranty, negligence, or other tortious actions). Non-Performance and Disputes with Third Parties: The Company is not responsible for any non-performance or breach of contract between Users and third-party service providers. It does not and cannot guarantee that Users or third-party service providers will fulfill any transaction entered into via the Website. The Company shall not mediate or resolve disputes or disagreements between Users and third-party service providers. Furthermore, at no point during any transaction does the Company: Take possession of Products or Services offered by third-party service providers; Gain title to or rights over any Products or Services offered by third-party service providers. The Company’s role is strictly limited to facilitating transactions between Users and third-party service providers on the Website.
At no point shall the Company hold any right, title, or interest over the products, nor shall the Company have any obligations or liabilities concerning any contracts entered into between Users and third-party service providers. The Company is not responsible for any unsatisfactory or delayed performance of services or any damages or delays arising from products that are out of stock, unavailable, or back-ordered. The limitations and exclusions outlined in this section shall apply to the fullest extent permitted by applicable law.

20. Disclaimer of Warranties and Liabilities:

You expressly understand and agree that, to the fullest extent permitted by applicable law, the Website, services, and other materials are provided by the Company on an "as is" and "as available" basis without any warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Without limiting the foregoing, the Company makes no warranties that: 1. The Website or the services will meet Your requirements or that Your use of the Website or services will be uninterrupted, timely, secure, or error-free; 2. The results obtained from the use of the Website, services, or materials will be accurate, effective, or reliable; 3. The quality of the Website, services, or other materials will meet Your expectations; or 4. Any errors or defects in the Website, services, or materials will be corrected. No advice or information, whether oral or written, obtained by You from the Company or through Your use of the services, shall create any warranty not expressly stated in these Terms.
To the fullest extent permitted by applicable law, the Company shall have no liability for any issues related to user content, including but not limited to claims arising under intellectual property rights, libel, privacy, publicity, obscenity, or other laws. Additionally, the Company disclaims all liability for any misuse, loss, modification, or unavailability of any user content.
To the maximum extent permitted by applicable law: 1. Unauthorized Use of Account: The Company shall not be liable for any loss incurred by You as a result of unauthorized use of Your Account or Account Information in connection with the Website, services, or materials, whether such use occurs with or without Your knowledge. 2. Accuracy of Information: While the Company strives to ensure that all information on the Website is accurate and correct, it makes no warranties or representations regarding the quality, accuracy, or completeness of any data, information, product, or service provided. 3. Website Functionality and Delays: The Company shall not be responsible for: Delays or the inability to use the Website or its functionalities. The provision or failure to provide functionalities. Any information, software, products, functionalities, or related graphics obtained through the Website. Any issues arising out of the use of the Website, whether based on contract, tort, negligence, strict liability, or otherwise. 4. Website Availability: The Company shall not be held responsible for the unavailability of the Website during periodic maintenance operations or any unplanned suspension of access due to technical reasons or factors beyond the Company’s control. 5. User Discretion: Users agree that any material or data downloaded or obtained through the Website is accessed at their own discretion and risk. The Company is not liable for any damage to computer systems or loss of data resulting from the download of such material or data. 6. Errors and Omissions: The Company shall not be liable for typographical errors, including those leading to invalid coupons. It accepts no responsibility for any errors or omissions in the information provided, whether on its behalf or that of third parties. The Company disclaims all liability for losses or damages arising from the above scenarios and encourages Users to exercise caution and discretion while using the Website.
The Company shall not be liable for any third-party products or services. Advertisements displayed on emails or the Website concerning third-party websites or products are provided for informational purposes only. You expressly agree that Your use of the Website is at Your sole risk.

21. User Obligations / Responsibilities

Subject to Your compliance with these Terms, the Company grants You a personal, non-exclusive, non-transferable, and limited privilege to access and use the Website and the Services provided on it.
You agree to use the Services, Website, and the materials provided therein only for purposes that are permitted by: (a) These Terms; and (b) Any applicable law, regulation, or generally accepted practices or guidelines in the relevant jurisdictions. You agree to comply with all restrictions on the dissemination, use, and reproduction of materials (such as product catalogs) accessed on the Website, as outlined in below Paragraph. You further agree not to access or attempt to access the Website, materials, or Services through any means other than the interface provided by the Company. You shall not use any automated methods, such as data scrapers, deep-linking, robots, spiders, or other automatic devices, programs, algorithms, or methodologies, or any similar manual processes, to access the Website, its information, or Services for any purpose. You are expressly prohibited from using automated devices to access, acquire, copy, or monitor any portion of the Website, its information, or Content (as defined below). Additionally, you must not attempt to reproduce or circumvent the Website’s navigational structure, presentation, materials, or Content to obtain or attempt to obtain any materials, documents, or information by means not specifically provided through the Website.
You acknowledge and agree that by accessing or using the Website or Services, You may be exposed to content from other Users that You may consider offensive, indecent or otherwise objectionable. Company disclaims all liabilities arising in relation to such offensive content on the Website. Further, You may report such offensive content in the manner prescribed herein. If the Website allows You to post and upload any material on the Website, You hereby undertake to ensure that such material is not offensive and in accordance with applicable laws. Further, You undertake not to:
1. Host, display, upload, modify, publish, transmit, store, update or share any information or user submissions which:
2. belongs to another person and to which the user does not have any right; is pornographic, paedophilic, invasive of another‘s privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force or is objectionable;
3. is harmful to child;
4. infringes patent, trademark, copyright or other proprietary or intellectual property rights;
5. violates any law for the time being in force;
6. deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;
7. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation;
8. is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person; or threatens public health or safety;
9. Defame, abuse, harass, threaten or otherwise violate the legal rights of others; and
10. Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
11. Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information through any bookmark, tag or keyword;
12. Upload files that contain software or other material protected by applicable intellectual property laws unless You own or control the rights thereto or have received all necessary consents;
13. Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
14. Engage in any activity that interferes with or disrupts access to the Website or the Services (or the servers and networks which are connected to the Website);
15. Attempt to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website, to any Company server, or to any of the services offered on or through the Website, by hacking, password mining or any other illegitimate means;
16. Probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website, or any other customer of Company, including any Company Account not owned by You, to its source, or exploit the Website or service or information made available or offered by or through the Website, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Website;
17. Disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites;
18. Collect or store data about other users in connection with the prohibited conduct and activities set forth in this Paragraph.
19. Use any device or software to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person's use of the Website;
20. Use the Website or any material or Content for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of Company or other third parties;
21. Conduct or forward surveys, contests, pyramid schemes or chain letters;
22. Download any file posted by another user of a service that you know, or reasonably should know, cannot be legally distributed in such manner;
23.Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
24.Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
25. Violate any applicable laws or regulations for the time being in force within or outside India;
26. Violate the Terms, including but not limited to any applicable Additional Terms of the Website contained herein or elsewhere; and
27. Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website.
The Company is not obligated to monitor the communications or content posted by You. However, the Company reserves the right to review any material posted by You and may remove such material at its sole discretion. The Company also reserves the right to terminate Your access to any or all communication services provided by the Company at any time, without prior notice, and for any reason. The Company retains the right to disclose any information as necessary to comply with applicable laws, regulations, legal processes, or governmental requests. Additionally, the Company may edit, refuse to post, or remove any information or materials, in whole or in part, at its sole discretion. The Company does not control or endorse the content, messages, or information shared through any communication services on the Website and expressly disclaims any liability or responsibility for such communication services and any actions arising from Users’ participation in them. You agree that You are solely responsible to the Company and any third party for any breach of Your obligations under these Terms and for any consequences, including loss or damage, suffered by the Company, its affiliates, or its vendors as a result of such breach. You further acknowledge that the Company is not the owner of the Products listed on the Website and shall not, under any circumstances, be considered the owner of these Products. The Company merely facilitates the purchase of Products by You from third parties by providing the services. The Company reserves the right to: 1. Modify or discontinue all or part of the Website at any time; 2. Charge, modify, or waive fees required for using the Website; 3. Offer special opportunities or features to some or all Website Users. These rights may be exercised by the Company at its sole discretion and without prior notice.
You agree that the Website, its information, and Services shall not be used for any illegal purposes. You further agree not to access the Company's networks, computers, information, or Services in a manner that could damage, disable, overburden, or impair them, or interfere with the use and enjoyment of the Website by any other person. You shall not attempt to gain unauthorized access to any information, Services, accounts, computer systems, or networks connected to the Website. This includes, but is not limited to, using another person’s login credentials to access their Company profile or Account. Any attempt to solicit login information from other Users, third-party registered medical practitioners, or to access such accounts without authorization is strictly prohibited and constitutes a direct violation of these Terms and applicable laws, including those governing privacy, security, and prohibiting unfair or unethical business practices.
You agree and acknowledge that the exchanges between You and third-party registered medical practitioners conducted via telephone, as well as any e-prescriptions issued, may be accessible to the Company for the purpose of monitoring the quality of the consultation. The consultation provided by the third-party registered medical practitioner will be conducted through a secure, recorded line.

22. Notification and Removal:

If You believe that any content on the Website is defamatory, obscene, pornographic, paedophilic, illegal, offensive, sexually explicit, promotes bigotry, hatred, or physical harm; deceptive, misleading, abusive, indecent, harassing, blasphemous, libellous, invasive of privacy (including bodily privacy), insulting or harassing based on gender, racially or ethnically objectionable; encourages money laundering or gambling; or is otherwise injurious to third parties, harmful to minors, impersonates another person, or threatens the unity, integrity, security, or sovereignty of any nation or its friendly relations with foreign states; or contains software viruses or violates any of these Terms, please notify Us immediately at [email protected]. Upon receiving Your notification, We will make all reasonable efforts to review and, if necessary, remove the objectionable content within a reasonable time.

23. Company’s Services and Related Risks:

By using the Company’s Services, You agree to abide by these Terms, the Privacy Policy, and any other policies of the Company. You acknowledge that third-party registered pharmacies will only provide you with alternate medicines / drugs. Their advice is based solely on the information provided by You, and they do not offer medical prescriptions or treatment plans. To address these limitations, the Company strongly encourages You to consult an on-ground physician for personalized medical advice and share any recommendations provided by the registered pharmacies. By using the services of the registered pharmacies through the Website, You acknowledge and agree that: The advice or recommendations You receive from the registered pharmacies may be limited and based on the information provided by You. Any advice or guidance from the registered pharmacies is not a substitute for consulting a physician and does not establish a doctor-patient relationship. In cases where there is conflicting guidance between the registered pharmacies and Your physician, it is Your responsibility to decide how to proceed, including whether to seek further consultation or treatment. The registered pharmacies rely solely on the information You provide. Any falsified, misleading, or incomplete information will render their advice invalid. The registered pharmacies may require additional details to provide guidance. If sufficient information is not provided, they may decline to assist further. In some situations, the registered pharmacies may suggest that a consultation with a physician is necessary and may not proceed without it. In rare cases, security protocols could fail, leading to a breach of Your personal information. Delays in response or service may occur due to technical issues or other factors, as outlined in these Terms. The Company advises Users to rely on the registered pharmacies for general product-related advice and to consult a physician for personalized medical recommendations and treatment.